The spa and wellness center were great places to unwind after a day out, especially with the well-equipped gym. Room service was convenient, catering to our family needs. Plus, they were accommodating for our service dog, which made our stay more enjoyable.

In my wife’s opinion, the indoor pool was quite small for families.

I enjoyed my stay at Grand Hotel Bansko! The spa facilities are top-notch, perfect for relaxing after skiing. Food had a great variety with delicious desserts, though the room felt a bit dated. Still, overall a solid experience.

the shower had no pressure or hot water, which is absolutely unacceptable. I can't believe I had to endure the draught coming in from the windows while also dealing with the bed that felt like I was sleeping on bricks, not to mention I woudl ve been quite happy with a complimentary gesture for all my troubles, but alas, nothing. I almost gave a good review, but just couldn’t.

1. Amazing spa facilities
2. Spacious VIP room
3. Really good food variety

1. Rude restaurant manager
2. Small pool size
3. Poor Wi-Fi connection

The spa was amazing, but the bed felt like sleeping on the floor.

Would recommend for a weekend getaway

Cozy ambiance, friendly staff, the spacious spa area was perfect for unwinding after a day of exploring and mountain views added charm to our enjoyable stay, while the convenient shuttle service made accessing the nearby attractions effortless.

Absolutely impeccable.

I recently stayed at Grand Hotel Bansko, Fitness & Spa for two nights, and I truly enjoyed my experience. The spa amenities are fantastic, providing a great space to unwind. The spacious VIP room, equipped with a King Size bed and a well-stocked minibar, was very comfortable. the staff were quite helpful.

The location is a bit far from the slopes.

great facilities but some service inconsistencies

The spa was very well equipped, providing a relaxing experience after long days. Breakfast offered a diverse buffet that catered to various tastes. I particularly enjoyed the fresh fruit options. The mountain view from my room added a lovely touch, making my mornings even more enjoyable.

The location is a bit far from the slopes.

Had a lovely time with heated pools and steam baths that made my stay super relaxing! The food variety was impressive, especially the desserts that hit the spot. Just wish there were more lounge chairs by the outdoor pool to soak up the sun! 😊

The spa facilities impressed with multiple saunas and heated pools, perfect for unwinding. The breakfast buffet stood out, catering well to vegetarian and vegan diets, and the desserts were particularly exceptional. the lack of proper shower screens in the room made for a difficult experience, and the dining area lacked the capacity to accommodate larger groups comfortably.

The spa area was well-equipped and relaxing, with many saunas to enjoy after a long day outdoors.

Loved the spacious facilities and huge parking! The spa was clean, and you could actually enjoy yourself without feeling like sardines. Our room came with delightful surprises, making it a nice touch!

The WiFi was about as reliable as a chocolate teapot. And let's not even talk about the towels. I think I saw a couple of them audition for a horror movie!

definitely want to stay in that area again

The room was super cozy with a nice balcony. It had a comfortable sofa, a flat-screen TV with satellite channels, and a safe for valuables. The spa was amazing, with a variety of saunas and a hot tub to relax in after skiing. Breakfast was delicious. they had fresh fruit too!

It was just a smart choice for a city holiday in Bansko with value for money. The food was average but on some days quite decent, making meals bearable. Bring your own toiletries as they might run out unexpectedly.